This explains what we do with your information when you shop with SM Home Appliances at smhomeappliances.com.
What we collect
Your name, phone number, email address and delivery address when you place an order. Payment reference details when you pay by mobile money or bank transfer. Basic technical information about how you use the site, such as pages viewed and which device you are on.
We do not see or store your full card details. Card payments are handled by our payment provider.
Why we collect it
- To process your order and get it delivered to the right place.
- To reach you about your order, a delivery time, or a warranty claim.
- To keep a record of what you bought, which we need when you come back with a warranty question.
- To improve the site and understand which products people are looking for.
Who we share it with
Only the people who need it to complete your order. That means our delivery team, our payment provider, and where relevant a manufacturer handling a warranty claim. We do not sell your details to anyone and we do not pass your number to marketers.
Marketing
If you ask us to keep you posted on offers we will, and every message we send gives you a way to stop. We will not add you to anything you did not ask for.
Cookies
The site uses cookies to keep your cart working, remember you between visits, and measure traffic. You can block them in your browser, though the cart will stop behaving properly if you do.
How long we keep it
We keep order records for as long as the warranty runs and for as long as our accounting obligations require. After that we remove what we no longer need.
Your rights
You can ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to info@smhomeappliances.com and we will respond.
Contact
SM Home Appliances, Katwe, Kampala, Uganda. Phone and WhatsApp +256 702058341. Email info@smhomeappliances.com.