We would rather you kept the appliance and were happy with it, so talk to us first. Most of what people want to return is a sizing decision or a setting nobody explained, and that takes a phone call to fix rather than a return.
Damaged or faulty on arrival
Check the item while our delivery person is still with you. If it is dented, cracked, missing parts or does not power on, say so there and then and we will take it back and replace it. This is the cleanest outcome for everyone.
If you only discover a fault after we have gone, call us within 48 hours on +256 702058341 and we will arrange collection.
Changed your mind
You have seven days from delivery. The item has to be unused, in its original packaging with all accessories and manuals, and in a condition we could sell again. Bring it to the shop in Katwe or ask us to collect, in which case the transport cost is yours.
What we cannot take back
- Anything installed, such as a wall split air conditioner.
- Items damaged by a power surge, misuse, or an attempted repair.
- Items with missing packaging, accessories or manuals.
- Anything ordered in specially at your request.
Faults after the first week
That is a warranty matter rather than a return. Every appliance we sell carries the manufacturer warranty and we handle the claim ourselves rather than sending you elsewhere. Keep your receipt.
Refunds
Once we have the item back and have checked it, we refund by the same method you paid, usually within five working days. Mobile money refunds are normally faster than bank transfers.
Start a return
Call or WhatsApp +256 702058341 or email info@smhomeappliances.com with your name, what you bought and roughly when. Do not send anything back before speaking to us.