These are the terms you are agreeing to when you buy from SM Home Appliances, whether that is online, over WhatsApp, or in person at our shop in Katwe.
Prices
All prices on this site are in Ugandan shillings. We keep them current, but appliance pricing moves with the exchange rate and with what our suppliers charge us. If a price on the site is wrong when you order, we will tell you before we take payment rather than quietly shipping something at the wrong figure. You are free to walk away at that point.
Stock
We sell from a physical shop, so occasionally the last unit of something goes out the door minutes before an online order arrives. If that happens we will call you, offer you the nearest equivalent, and refund you in full if you would rather not take it.
Placing an order
An order is confirmed once we have acknowledged it and payment has cleared, or once we have agreed cash on delivery with you. Until then it is a request, not a contract.
Warranty
Everything we sell carries the manufacturer warranty that comes with it. We handle warranty claims ourselves rather than sending you to a call centre. Keep your receipt. The warranty covers manufacturing faults, not damage from power surges, misuse, or someone opening the back of the machine with a screwdriver.
Power supply
Our supply runs at 240V. Voltage swings kill fridges and televisions faster than anything else in Uganda, and damage caused by an unstable supply is not a manufacturing fault. A voltage protector costs a fraction of a compressor and we sell them.
Returns
Our return policy sets out when you can send something back and how. It sits alongside these terms.
Liability
We are responsible for supplying goods that match their description and work as they should. We are not responsible for losses beyond that, such as spoiled stock or lost trade, unless the law says otherwise.
Governing law
These terms are governed by the laws of Uganda.
Questions
Call or WhatsApp +256 702058341, email info@smhomeappliances.com, or visit us in Katwe, Kampala.